Shipping Policy

1. Processing Time

Orders are processed and prepared for shipment on business days (Monday through Friday, excluding federal holidays).

• Standard processing: 1–2 business days from order confirmation
• Large or freight orders: 2–3 business days to allow for proper palletizing and freight scheduling
• Orders placed after 2:00 PM PST on business days will begin processing the following business day
• Orders placed on weekends or holidays will begin processing the next business day

You will receive an email order confirmation immediately after placing your order, and a separate shipping confirmation with tracking information once your order ships.

2. Shipping Carriers

Due to the weight and dimensions of rubber tracks and undercarriage parts, we use multiple carrier partners to ensure your order arrives safely and on time:

The specific carrier used for your order is determined by order weight, dimensions, and your delivery location. You cannot select a specific carrier at checkout, but all carriers provide tracking information.

3. Delivery Timeframes

Estimated delivery times after your order ships (not including processing time):

Service Type	Transit Time	Order Weight	Notes
UPS / FedEx Ground	3–7 business days	Under 70 lbs	Door-to-door delivery; tracking available same day as shipment
LTL Freight	5–10 business days	70+ lbs (full sets)	Carrier will call to schedule a delivery appointment window
Total Estimated Lead Time	5–10 business days	All orders	Processing time (1–3 days) + transit time

4. Shipping Destinations

We currently ship to the following locations:

• ✅ Continental United States (48 states) — Free shipping, all carriers available
• ❌ Alaska (AK) — Not currently available due to freight restrictions on heavy items
• ❌ Hawaii (HI) — Not currently available due to ocean freight requirements
• ❌ Puerto Rico, Guam, US Virgin Islands — Not currently available
• ❌ PO Boxes / APO / FPO addresses — Cannot ship heavy freight to PO boxes or military addresses
• ❌ International shipping — We currently only ship within the continental USA

If you are located outside our shipping area and need to arrange your own freight forwarding, please contact us at info@excavatorminirubber.com to discuss your options.

5. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing:

• Your shipment tracking number(s)
• A direct link to the carrier's tracking page
• Estimated delivery date
• Carrier contact information

For UPS and FedEx shipments, tracking updates are available within a few hours of pickup. For LTL freight shipments, tracking may take up to 24 hours to appear in the carrier's system.

If you have not received a shipping confirmation email within 3 business days of placing your order, please check your spam/junk folder and then contact us at info@excavatorminirubber.com.

6. Freight Delivery — What to Expect

If your order ships via LTL freight (common for full track sets weighing 75+ lbs), here is what to expect:

1. Freight carrier contact: The carrier will call 1–2 days before delivery to schedule a delivery appointment window (typically a 4-hour window)
2. Delivery location: Freight carriers deliver to the curb or end of your driveway — not inside buildings or down long driveways. Please ensure a forklift, pallet jack, or loading dock is available if needed, or that you have help to offload
3. Inspect before signing: Before signing the delivery receipt, inspect the packaging for damage. If damage is visible, note it clearly on the freight bill ("Subject to inspection — packaging damaged") before signing. Take photos
4. Report damage within 48 hours: Contact us immediately at +1 (628) 277-8547 or info@excavatorminirubber.com with photos of any damage

7. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. Rubber track shipments are heavy and expensive to re-route. If an incorrect address causes a shipment to be returned to us:

• We will contact you to confirm the correct address
• Re-shipment to the corrected address may result in an additional shipping fee for freight orders
• Standard UPS/FedEx address correction fees (typically $20–$40) may be passed on to the customer

8. Lost or Stolen Packages

If your tracking shows "delivered" but you have not received your package:

• Check with neighbors, building managers, or other household members
• Wait 24 hours — occasionally carriers mark packages as delivered before they arrive
• Contact the carrier directly with your tracking number to open a trace/claim
• Contact us at info@excavatorminirubber.com — we will work with the carrier on your behalf to resolve the issue

9. Contact for Shipping Questions

• Email: info@excavatorminirubber.com
• Phone: +1 (628) 277-8547 (Mon–Fri, 8am–5pm PST; Sat 9am–1pm PST)
• Address: 455 Arbor Pl UNIT A2, Antioch, TN 37013

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