Returns & Refund Policy

1. Return Eligibility

We accept returns within 30 calendar days of the confirmed delivery date for most items. To be eligible for a return, your item must meet the following conditions:

2. How to Initiate a Return

Due to the size and weight of rubber track shipments (individual tracks can weigh 20–110 lbs), please do not ship items back without first contacting us. Follow these steps:

1. Contact our support team
   Email info@excavatorminirubber.com or call +1 (628) 277-8547 (Mon–Fri, 8am–5pm PST) with your order number and reason for return. For damaged or defective items, attach clear photos showing the issue.
2. Receive your Return Authorization (RA) Number
   Within 1–2 business days, we will issue a Return Authorization (RA) number and provide you with return shipping instructions. Returns without an RA number may be refused.
3. Package your return securely
   Repack the tracks in their original packaging if possible. Rubber tracks must be secured to prevent damage during return freight transit. Write your RA number clearly on the outside of the package.
4. Ship the return
   Ship to the address provided in your RA confirmation. For heavy track sets requiring freight shipping, we will arrange LTL freight pickup. For lighter items, use the UPS or FedEx label we provide. Keep your tracking number.
5. Receive your refund
   Once we receive and inspect your return (typically 2–3 business days after delivery to our warehouse), we will process your refund within 5–7 business days to your original payment method.

3. Return Shipping Costs

Defective or Incorrect Items

If the item is defective, damaged in transit, or we shipped the wrong product, we cover 100% of the return shipping cost. We will provide a prepaid UPS, FedEx, or LTL freight label depending on the size and weight of your return.

Customer-Initiated Returns (Change of Mind)

If you are returning a product because you ordered the incorrect size, changed your mind, or no longer need the item, the customer is responsible for return freight costs. Given the weight of rubber tracks (sets can weigh 40–200+ lbs), we strongly recommend:

• Using UPS Ground or FedEx Ground for individual tracks under 70 lbs
• Arranging LTL freight for full track sets over 70 lbs per shipment
• Purchasing shipping insurance for all return shipments

We are not responsible for return packages that are lost, stolen, or damaged during transit. Please retain your tracking number and insurance documentation.

4. Restocking Fee

A restocking fee may apply to customer-initiated returns (change of mind, wrong size ordered by customer):

• No restocking fee for items returned within 14 days of delivery in perfect, original condition
• 15% restocking fee for items returned between 15–30 days of delivery in original condition
• Items returned after 30 days are not accepted

No restocking fee applies to returns of defective products or items shipped incorrectly by us.

5. Refunds

Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed within 5–7 business days to your original payment method (credit/debit card or PayPal)
• Original outbound shipping charges are non-refundable (we offered free shipping — this cost is simply not re-credited)
• Bank processing times may add an additional 3–5 business days before the credit appears on your statement
• If you paid by credit card, the refund appears as a credit from "Excavator Mini Rubber"

Partial Refunds

We may issue a partial refund in the following situations:

• Items returned in a condition other than original (minor packaging damage, missing accessories)
• Items returned as part of a bundle where only part of the set is returned

6. Exchanges

We do not process direct exchanges. If you need a different track size or product, please return your original item (following the return process above) and place a new order for the correct size. This ensures the fastest turnaround so your equipment is back in service quickly.

Not sure what size you need? Use our Mini Excavator Track Sizing Guide or call us at +1 (628) 277-8547 — our team can help identify the correct track for your machine make and model.

7. Damaged or Defective Items

All rubber tracks and undercarriage parts are inspected before shipping. However, freight damage can occasionally occur during transit. If your order arrives damaged:

• Document the damage immediately — take photos and video of the packaging and product before unpacking completely
• Note damage on the freight bill if a freight carrier delivered the shipment — this is critical for freight claims
• Contact us within 48 hours of delivery at info@excavatorminirubber.com or +1 (628) 277-8547 with your order number and photos
• We will arrange a replacement shipment or full refund at no cost to you

8. Warranty

Our rubber tracks and undercarriage parts are covered by a 90-day manufacturer defect warranty from the date of delivery. This warranty covers:

• Premature rubber delamination or steel core failure under normal operating conditions
• Manufacturing defects causing abnormal wear or failure
• Track guide lug failures within the warranty period

This warranty does not cover damage caused by improper installation, incorrect track tension, operating beyond rated equipment weight, contact with chemicals or petroleum products beyond normal equipment operation, or normal wear and tear from regular use.

9. Contact Us for Returns

Our returns team is here to help. Please reach out before initiating any return shipment:

• Email: info@excavatorminirubber.com
• Phone: +1 (628) 277-8547 (Mon–Fri, 8am–5pm PST)
• Address: 455 Arbor Pl UNIT A2, Antioch, TN 37013

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