Privacy Policy
Table of Contents
At Excavator Mini Rubber, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders for mini excavator rubber tracks, undercarriage parts, or related products, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
Information You Provide Directly
When you place an order, contact us, or create an account, we collect:
- Identity data: First name, last name, company name
- Contact data: Email address, phone number, billing and shipping addresses
- Transaction data: Details about products purchased, order history, payment method type (we do not store full card numbers)
- Communication data: Messages you send us via contact form or email, including equipment make/model and track specifications you provide
Information Collected Automatically
When you visit our website, we automatically collect certain technical data:
- Device data: IP address, browser type and version, operating system, device identifiers
- Usage data: Pages viewed, links clicked, time spent on pages, referring URL, search terms used on our site
- Location data: Approximate geographic location derived from IP address (country/state level only)
- Cookie data: See our Cookies section below
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders for rubber tracks, undercarriage parts, and accessories
- Send order confirmations, shipping notifications, and tracking information via UPS/FedEx
- Respond to your customer service inquiries about track sizing, compatibility, and installation
- Process returns and refunds in accordance with our Return Policy
- Improve our website, product catalog, and shopping experience
- Send marketing emails if you have opted in (you may unsubscribe at any time)
- Comply with legal obligations and protect against fraudulent orders
- Analyze site traffic and optimize our product listings for search engines
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Information Sharing & Disclosure
We may share your information with the following categories of recipients:
- Shipping carriers: UPS, FedEx, and LTL freight carriers receive your shipping address and contact information to deliver your order
- Payment processors: We use industry-standard payment processors (such as Stripe or PayPal). We never store your full payment card information on our servers
- E-commerce platform: Our storefront is powered by Shopify. Shopify may process your data as a data processor on our behalf
- Analytics providers: Google Analytics helps us understand how visitors use our site. This data is anonymized and aggregated
- Email service providers: We use email service providers to send transactional and marketing emails
- Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights and safety of our company and customers
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your shopping experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Necessary for the website to function — shopping cart storage, session management
- Analytics cookies: Google Analytics cookies to understand site usage patterns
- Preference cookies: To remember your settings and preferences
- Marketing cookies: Used by advertising platforms (such as Google Ads) to show you relevant ads for our rubber tracks
You can control cookies through your browser settings. Disabling essential cookies may affect your ability to place orders. To opt out of Google Analytics tracking, visit Google's opt-out page.
5. Third-Party Services
Our website may integrate with the following third-party services, each with their own privacy policies:
- Google (Analytics, Ads, Maps): Google Privacy Policy
- Shopify: Shopify Privacy Policy
- UPS: UPS Privacy Notice
- FedEx: FedEx Privacy Policy
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure, encrypted storage of customer records
- Access controls limiting who within our organization can access your data
- Regular security reviews of our systems and third-party integrations
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:
- Order records: Retained for 7 years to comply with tax and accounting regulations
- Customer accounts: Retained until you request deletion or the account is inactive for 3+ years
- Marketing contact lists: Until you unsubscribe or request removal
- Analytics data: Anonymized data is retained for up to 26 months
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to correction: Request that we correct inaccurate or incomplete data
- Right to deletion: Request that we delete your personal data ("right to be forgotten")
- Right to restrict processing: Request that we limit how we use your data
- Right to portability: Receive your data in a structured, machine-readable format
- Right to opt out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email
To exercise any of these rights, email us at info@excavatorminirubber.com or call +1 (628) 277-8547. We will respond within 30 days.
9. California Privacy Rights (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you additional rights:
- Right to know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months
- Right to delete: Request deletion of personal information we have collected, subject to certain exceptions
- Right to opt-out of sale or sharing: We do not sell or share your personal information for cross-context behavioral advertising
- Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights
- Right to limit use of sensitive personal information: We do not collect or use sensitive personal information beyond what is necessary to process your order
To submit a CCPA request, visit our Privacy Choices page or contact us directly at info@excavatorminirubber.com. You may also designate an authorized agent to make requests on your behalf.
Categories of personal information collected in the past 12 months: Identifiers (name, email, IP address), commercial information (purchase history), internet activity (browsing behavior on our site), and geolocation data (approximate location from IP). We do not collect sensitive categories such as social security numbers, biometric data, or health information.
10. Children's Privacy
Our website and products are intended for use by construction professionals and adults. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@excavatorminirubber.com and we will promptly delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@excavatorminirubber.com
- Phone: +1 (628) 277-8547
- Mail: Excavator Mini Rubber, 455 Arbor Pl UNIT A2, Antioch, TN 37013